Privacy Policy

1. Who We Are

mamat24 ("we", "us", "our") operates the online gaming and sports betting platform accessible at mamat24.lat (the "Platform"). We are an internationally licensed online gaming operator serving players in Malaysia, including users in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Bangsar, and beyond.

This Privacy Policy applies to all users who visit, register on, or transact through the mamat24 Platform. By accessing or using mamat24, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the Platform immediately.

2. Data We Collect

mamat24 collects personal data only to the extent necessary to provide you with a secure, compliant, and high-quality gaming experience. The categories of personal data we may collect include:

2.1 Registration & Account Data

• Full legal name, date of birth, and nationality
• Email address and chosen username
• Mobile phone number (for account verification and 2FA)
• Residential address (required for identity verification)

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., MyKad, passport)
• Proof of address documents
• Selfie or photograph for liveness verification
• Source-of-funds documentation where required by our compliance obligations

2.3 Financial & Transaction Data

• Bank account details linked to Maybank, CIMB, Public Bank, or other Malaysian banks
• Touch 'n Go eWallet, Boost, or other e-wallet identifiers
• Deposit and withdrawal transaction history
• Betting records and game history on the mamat24 Platform

2.4 Technical & Usage Data

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Pages visited, session duration, and navigation patterns
• Referring URL and search engine query (where applicable)

2.5 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback submissions and complaint records
• Marketing communication preferences

3. How We Use Your Data

mamat24 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and secure your mamat24 account, including processing login requests and resetting credentials.
• Identity Verification: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations applicable to online gaming operators.
• Payment Processing: To facilitate MYR deposits and withdrawals via your chosen Malaysian payment method, and to detect and prevent fraudulent transactions.
• Service Delivery: To provide access to mamat24's full suite of products — live baccarat, slots, sportsbook, and esports betting — in a personalised and optimised manner.
• Customer Support: To respond to your queries, resolve disputes, and improve our support processes based on interaction history.
• Legal Compliance: To meet our obligations under applicable international gaming regulations, anti-fraud laws, and data protection frameworks.
• Platform Improvement: To analyse aggregate usage patterns, fix bugs, and enhance the overall user experience on mamat24.
• Marketing Communications: To send you promotional offers, bonus updates, and mamat24 news — but only where you have given explicit consent. You may opt out at any time.
• Responsible Gaming: To monitor betting behaviour, identify signs of problem gambling, and apply responsible gaming tools where warranted.

4. Legal Basis for Processing

mamat24 processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing required to deliver the services you signed up for, including account operation and payment handling.
• Legal Obligation: Processing necessary to comply with KYC, AML, and other regulatory duties imposed on licensed gaming operators.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and service analytics, where these interests are not overridden by your rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have given clear, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

mamat24 does not sell or rent your personal data to any third party. We may share your data only in the following limited and controlled circumstances:

5.1 Payment Service Providers

We share transaction-related data with regulated Malaysian payment processors and e-wallet providers (including but not limited to Maybank, CIMB, Public Bank, Touch 'n Go eWallet, and Boost) strictly for the purpose of processing your deposits and withdrawals.

5.2 Identity Verification Partners

We engage licensed KYC and identity verification service providers to authenticate your identity documents. These providers are contractually bound to handle your data in accordance with applicable data protection standards.

5.3 Technology & Infrastructure Partners

Our Platform is supported by cloud hosting and software providers who may process data on our behalf as data processors. All such providers are subject to data processing agreements that restrict their use of your data to the services they provide to mamat24.

5.4 Regulatory & Law Enforcement Authorities

We may disclose your personal data to government bodies, licensing authorities, or law enforcement agencies where we are legally required or compelled to do so — for example, in response to a valid court order, regulatory investigation, or AML reporting obligation.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity. We will notify registered mamat24 users of any such transfer and their continued rights in relation to that data.

6. Cookies & Tracking Technologies

The mamat24 Platform uses cookies and similar tracking technologies to deliver a secure and personalised experience. Below is a summary of the cookie categories we use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. They cannot be disabled without breaking core functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred currency (MYR), and game lobby display options.
• Analytics Cookies: We use aggregated, anonymised analytics to understand how users navigate the mamat24 Platform — which pages are most visited, where users drop off, and how our mobile performance compares across devices. No individually identifiable data is retained for analytics purposes.
• Marketing Cookies: Only deployed with your explicit prior consent. These help us measure the effectiveness of our promotional campaigns and ensure you are not shown irrelevant offers. You may withdraw consent and disable marketing cookies at any time through your browser settings.

Most modern browsers allow you to control cookie behaviour through their settings panel. Please note that disabling strictly necessary cookies may impair your ability to use certain features of mamat24, including account login and payment processing.

7. Data Retention

mamat24 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in line with standard AML record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of collection or from the date of last transaction, whichever is later.
• Transaction Records: Retained for a minimum of seven (7) years for financial audit and regulatory compliance purposes.
• Support Communications: Retained for up to three (3) years from the date of the last interaction, to enable us to reference prior context if you contact us again.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, whichever comes first.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Data Security

mamat24 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• All Platform communications are encrypted using TLS 1.2 or higher
• Sensitive data at rest is encrypted using AES-256 encryption standards
• Access to personal data is restricted to authorised mamat24 personnel on a strict need-to-know basis
• Two-factor authentication (2FA) is available and strongly recommended for all mamat24 accounts
• Our infrastructure undergoes regular security audits and penetration testing
• We maintain an incident response plan and will notify affected users of any data breach within the timeframes required by applicable law

While we take every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. We encourage you to use a strong, unique password for your mamat24 account and to enable 2FA for maximum protection.

9. Your Privacy Rights

As a mamat24 user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the address provided in Section 13.

• Right of Access: You may request a copy of the personal data mamat24 holds about you, along with information about how it is used.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: Subject to legal retention obligations, you may request that we delete your personal data ("right to be forgotten").
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, or to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

We will endeavour to respond to all valid privacy rights requests within 14 business days. In complex cases, we may require up to 30 days, in which case we will inform you of the extension and the reason for it.

10. Minors & Age Verification

The mamat24 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. As part of our KYC process, all new registrants are required to verify their age before gaining full access to any real-money gaming features.

If you believe a minor has accessed the mamat24 Platform or provided personal data without appropriate parental consent, please contact us immediately at [email protected]. We will take swift action to investigate and, where confirmed, delete the relevant data and close the account.

Parents and guardians are encouraged to use third-party parental control tools to restrict access to online gaming sites on shared or family devices.

11. International Data Transfers

mamat24 operates as an internationally licensed platform, and your personal data may be processed or stored on servers located outside of Malaysia. Where we transfer personal data across borders, we ensure that appropriate safeguards are in place, including:

• Contractual clauses that bind the receiving party to data protection standards equivalent to those described in this Privacy Policy
• Transfers only to service providers who are based in jurisdictions with adequate data protection frameworks
• Regular review of cross-border data flow arrangements to ensure continued compliance

By registering and using the mamat24 Platform, you acknowledge that your data may be transferred and processed internationally in accordance with the terms described in this section.

12. Changes to This Privacy Policy

mamat24 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification email to all registered mamat24 members
• Display a prominent notice on the Platform for a reasonable period following the change

Your continued use of the mamat24 Platform after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to mamat24's data practices, please reach out to our Data Protection team:

For general support enquiries unrelated to privacy, you may also reach our 24/7 customer support team through the mamat24 live chat feature available on the Platform after login.